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In today's fast-paced digital era, businesses constantly seek innovative ways to enhance customer service and streamline communication processes. One such technology that has revolutionized customer service is the chatbot. Chatbots, powered by Artificial Intelligence (AI), have emerged as invaluable tools for improving customer satisfaction, resolving...

21 June, 2024 /

A New York Times columnist argues that the evolution of the internet lessens the need for companies to build brand loyalty with their customers.  Why?  Because the internet has made us comfortable with buying unfamiliar brands. Conversely, I think the growth of the internet makes building...

09 December, 2021 /